Procast AI Privacy Policy - Data Protection & GDPR Compliance

1. Procast AI Privacy Policy Introduction

Procast.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live captioning services for events and conferences. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect for AI Captioning Services

2.1 Personal Information Collection

We may collect personal information that you provide to us, including:

• Name and contact information
• Account credentials
• Payment information
• Event details and preferences

2.2 AI Captioning Audio Data Processing

Our service processes audio data to provide live captioning services. This includes:

• Real-time audio streams from your events
• Temporary audio processing for captioning
• Stored transcripts (if you choose to save them)

2.3 AI Service Usage Information

We automatically collect certain information about your use of our services:

• Device information and IP addresses
• Usage patterns and service interactions
• Performance and error data
• Cookies and similar technologies

3. How We Use Your Information for AI Captioning

We use the collected information for the following purposes:

• Providing and improving our captioning services
• Processing payments and managing accounts
• Communicating with you about our services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Analysing usage patterns to improve our services

3.1 GDPR Lawful Bases for AI Data Processing

Under the UK GDPR, we process your personal data under the following lawful bases:

• Consent: When you explicitly agree to our processing of your data
• Contract: To fulfill our contractual obligations to you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To improve our services and ensure security, where your rights do not override our interests

4. AI Captioning Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your explicit consent
• To service providers who assist in our operations
• To comply with legal requirements
• To protect our rights and safety
• In connection with a business transfer or merger

5. AI Captioning Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. AI Captioning Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Audio data is processed in real-time and typically not stored unless you specifically choose to save transcripts.

7. Your GDPR Rights for AI Data

Under the UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at stuart@pendrica.com. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.

8. Cookies and AI Service Tracking

We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. Under the UK's Privacy and Electronic Communications Regulations (PECR), we are required to obtain your consent for non-essential cookies.

Essential Cookies: These are necessary for the website to function and cannot be disabled. They include session management and security cookies.

Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.

You can control cookie settings through your browser preferences or use our cookie consent manager to manage your preferences.

9. Third-Party AI Services Integration

Our service may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy and AI Services

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. International AI Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to protect your data in accordance with UK GDPR requirements.

12. Changes to AI Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Procast AI Privacy Team

If you have any questions about this Privacy Policy or our data practices, please contact us at: